Terms & Conditions

These Booking Conditions are effective and apply to all Bookings taking place from January 2025.

These Booking Conditions set out the terms on which you contract with us for your Walking Adventure, Retreat or Event.

By making a Booking, you acknowledge that you have read, understood and agree to be bound by these Booking Conditions. We reserve the right to change these Booking Conditions at any time prior to you making a Booking.

Capitalised terms are defined at the rear of these Booking Conditions.

“You” and “your” means all persons named in a booking (including anyone who is added or substituted at a later date). “We”, “us”, “our”, and “Edgewalkers” means Edgewalkers Pty Ltd (ACN 615095406).

“Event” means “walking adventure”, “retreat”, “workshop” or “event”.

 1. BOOKINGS

A booking is confirmed (and a contract between you and us comes into effect) when:

• You have made a Booking and have provided us with all necessary information to process your request;

• You have paid us the Deposit (and any other amounts payable at the time of making the Booking) in accordance with these Booking Conditions; and

• We have sent you a Booking Confirmation.

We reserve the right to decline a Booking at our discretion.

2. OUR SERVICES

We commence providing services to you as soon as we confirm your booking.

This includes (often significant work undertaken prior to travel to arrange and coordinate the delivery of your Event. You also receive the benefit of work we undertake in anticipation of bookings.

Our operated Events

For Events we operate, our services are limited to: (a) the arrangement and coordination of the Event Services; and (b) the delivery of Event Services which we directly control, operate or own.

Additional Services

For any Additional Services you book through us, we act as booking agent/intermediary for the Additional Services Principal only. The services we provide to you are limited to arranging for you to contract with the Additional Services Principal for the supply of the Additional Services.

3. PRICES

Event Prices stated are in Australian Dollars ($AUD), are exclusive of GST and are subject to change prior to you making a Booking. Event Prices are per person, twin share. Single supplements are payable for solo travellers requesting single accommodation or if a travelling companion cancels.  Single supplement prices vary according to the Event and availability.

Your Booking Confirmation will confirm your Event Price. The Event Price is for our Event Services. The price for any Additional Services will be itemised separately. Payments by debit or credit card are subject to a surcharge equal to the costs we incur to process the payment.

 If you book any Additional Services through us, you acknowledge that we will not confirm these Additional Services until we receive payment of your Deposit. If the price for any Additional Services increases prior to us receiving your Deposit, then you must pay the increased price otherwise we will not confirm the Additional Services and we will refund you that part of the Deposit attributable to those Additional Services.

International and domestic airfares and airport/hotel transfers are not included in an Event unless specifically stated. Costs associated with passports, visas, vaccinations, insurance, meals (other than those stipulated), emergency evacuation costs, gratuities, and all items of a personal nature are not included and are your responsibility.

If we incur any of these costs on your behalf, then you agree to reimburse us for them on demand.

4. PAYMENT, AMENDMENTS & CANCELLATIONS BY YOU

The table below outlines the following dependent on whether you have booked a set Event or a Bespoke Event: (a) when you are required to pay your Deposit and Final Payment; (c) terms on which you may request amendments: and (d) cancellation fees payable if you give notice or are deemed to have cancelled your booking.

If your Booking is for any special or promotional offer, the payment, amendment and cancellation terms will be specified in that offer.

The below table will not apply to any special or promotional offers unless the offer explicitly says so.

If you fail to make payment of the Final Payment by the due date, we will remind you to make payment.

In addition to the payment, you will also be responsible for any costs imposed on us by suppliers resulting from late payment. If we do not receive payment within 7 days after the reminder, you will be deemed to have cancelled your booking.


Cancellations and requests to amend the dates of travel or people travelling must be made by contacting us. If you have booked through a travel agent, please contact them to make the request.

You acknowledge that cancellation fees of up to 100% of the Event Price are payable dependent on the notice period for cancellations applicable to that Event.

Amendment requests are subject to availability.

If an alternative date within 12 months of the original commencement date (or within such other window of applicable alternative dates, if specified in the table below is unavailable or unsuitable for you and you notify us that you cannot travel on the original dates for your Event then you will be deemed to have cancelled your booking and cancellation fees may apply.

If we are able to confirm a request to amend the dates of travel for your Event, then: (a) you are not permitted to make further amendments; and (b) cancellation of the amended Journey will be subject to cancellation fees of 100% of the Event Price irrespective of when notice to cancel is received.  

Travel Period: 1 January 2025 – 31 December 2026

BESPOKE ADVENTURES / RETREATS / EVENTS

DEPOSIT 100% of Event Price due on Booking.
FINAL PAYMENT n/a
GUEST AMENDMENTS* Amendment requests permitted up to 60 days prior to commencement of the Event.
AMENDMENT FEES* n/a
GUEST CANCELLATIONS
• Cancellation fee is 30% of the Event Price 
• Cancellations received between 60 - 99 days prior to commencement of the Event: cancellation fee is 50% of the Event Price.
• Cancellations received less than 60 days prior to commencement of the Event: cancellation fee is 100% of the Event Price

SET ADVENTURES / RETREATS / EVENTS

DEPOSIT
30% of Event Price due on Booking if event is more than 120 days away.
FINAL PAYMENT
• Due 120 days prior to the start of the Event.
• Due as specified in any special offers.
GUEST AMENDMENTS*
Amendment requests permitted up to 60 days prior to commencement of the Event.
Amended Event must be within the same Travel Period
AMENDMENT FEES*
Amendments requested up to 60 days prior to commencement of the Event: $250
Amendments requested between 60 - 99 days prior to commencement of Event: $500 per guest charged
GUEST CANCELLATIONS
• Cancellations fee is 50% of the Event Price 
• Cancellations received between 60 – 99 days prior to commencement of the Event: cancellation fee is 75% of the Event Price. 
• Cancellations received less than 60 days prior to commencement of the Event: cancellation fee is 100% of the Event Price

Amendments

*Amendments are subject to
(a) the Event Price for the amended date;
(b) availability of an amended date within 24 months of the original commencement date for Bespoke Events;
(c) availability of an amended date within 12 months of the original commencement date and for all other Events;
(d) amendment fees (as specified in the above); and
(e) any amendment or cancellation fees charged by Independent Suppliers (for example hotels or attractions).

Any Event Price difference, amendment fees (as specified above) and/or fees charged by Independent Suppliers must be paid by you prior to us confirming amended travel dates for your Event.

5. CANCELLATION BY US

If we cancel your Event for reasons other than Force Majeure (see below) or a failure to satisfy minimum numbers (see below), you will be offered (at your election):
(a) a refund of the Event Price received by us payable within 60 days of cancellation;
(b) the offer of an alternative Event of comparable quality if appropriate; or
(c) a Credit Note of all funds received.

To the fullest extent permitted by law, we will not be responsible for any other loss or costs you incur (for example, airfares not included in your Event, insurance and visa expenses) if your Event or particular Event Services are cancelled for any reason.

6. MINIMUM NUMBERS

Events (other than Bespoke Events)  are based on a minimum number of guests travelling, except where we expressly state that a specific Event date is a guaranteed departure date. We will advise you prior to issuing your Booking Confirmation if this is the case. If an Event fails to satisfy minimum numbers, the Event may be cancelled, rescheduled or re-costed.

We will give you notice no later than 60 days prior to the Event’s commencement. If the Event is rescheduled or re-costed, you will have the option to either accept the rescheduled departure date or the new cost (as applicable) or to cancel your booking.

You must make this election within 7 days of receiving notice from us. If we cancel the Event or if you cancel your booking in these circumstances, we will at your election refund all payments made or credit payments towards an alternative Event.

7. AMENDMENT BY US

Prior to travel

Due to the dynamic nature of the travel & wellness industry, we may occasionally need to make amendments or modifications to the itinerary of your Event and its inclusions and you acknowledge our right to do this.

Most changes will not be significant.

If we become aware of any significant changes to your Event’s itinerary or its inclusions that materially detract from the overall characteristics or value of the Event (where we determine it can still proceed), then we will notify you within a reasonable time and you may elect to:

• proceed with the Event, in which case we will refund you an amount attributable to the reduction in value determined by us acting reasonably; or

• cancel your Event, in which case we will refund the Event Price received by us at that time.

If you do not contact us to make an election within 7 days of us notifying you of the significant change (or within a reasonable shorter timeframe where the change is notified nearer to your Event’s commencement), then you will be deemed to have elected to proceed with the Event.

During travel

You acknowledge that the itinerary, modes of transport, accommodation and/or the Event’s inclusions may need to change during your Event due to local circumstances beyond our reasonable control, including but not limited to road or rail track conditions, poor weather, changes in transport schedules, cultural considerations and/or vehicle breakdowns. In these circumstances we will endeavour to make suitable alternative arrangements, which may include the use of light aircraft.

Accommodation

Due to the dynamic nature of the travel industry, we may need to substitute hotels, vessels and other forms of accommodation with alternative properties or vessels. We will endeavour for these substitutes to be of a substantially comparable standard. We will endeavour to minimise substitutions. You acknowledge that these substitutions will not be considered a significant change.

General

To the fullest extent permitted by law:

• we will not be responsible for any omissions or modifications to the itinerary of your Event or its inclusions due to Force Majeure or other circumstances beyond our control happening after we have confirmed your booking. This includes any loss of enjoyment or distress caused by omissions or modifications;

• if you are entitled to any compensation for any modifications or omissions, then you agree it will be reduced by the value of any alternative services we provide which you accept; and

• we will not be responsible to you for any other expenses or loss you incur resulting from any amendment or change to the itinerary of your Event or its inclusions.

8. FORCE MAJEURE

Prior to travel

If: (a) in our reasonable opinion we (either directly or through our employees, contractors, suppliers or agents) determine that your Event cannot safely, lawfully or reasonably proceed due to a Force Majeure event; or (b) you give us notice no more than 14 days prior to commencement of your Journey that you cannot reasonably participate in it due to Government Restrictions then we may:

• reschedule your Event, but only if you are agreeable to the rescheduled arrangements; or

• cancel your Event, in which case our contract with you will terminate.

If we cancel your Event, neither of us will have any claim for damages against the other. However, we will issue you with a Credit Note equal to the Event Price received by us. Please note that our ability to issue you with a Credit Note may be dependent on our suppliers issuing corresponding credits to us.

We cannot guarantee that our suppliers will issue corresponding credits. In such circumstances we may instead pay you a cash refund of the Event Price received by us less: (a) unrecoverable third-party costs and other expenses that remain payable by us for your Event Services; (b) overhead charges incurred by us relative to the Event Price; and (c) fair compensation for work undertaken by us in relation to the Event until the time of cancellation.

For the avoidance of doubt and without limitation, an illness, the development of a medical condition or the failure of any commercial transportation not included in your Event is not considered a Force Majeure event.

During Event

If we cancel Event Services due to Force Majeure during your Event, we will provide you at your election with either a refund of recovered third party costs plus any third party costs we don’t incur for the cancelled Event Services or a Credit Note of the same value.

General

If we provide you with any alternative services or assistance where Event Services are cancelled due to Force Majeure which you accept, then you agree that any amount to be refunded to you will be reduced by the value of these services and that assistance.

To the fullest extent permitted by law, our liability to you for cancellations due to Force Majeure is limited to your rights under this clause.

9. PRIOR TO YOUR EVENT

Travel Insurance - Australia

It is strongly encouraged that you are adequately insured for the duration of your Event. We recommend comprehensive travel insurance to cover cancellation, medical requirements, medical evacuation, luggage and additional expenses. The choice of insurer is yours. We strongly suggest you purchase insurance at the time you pay your Deposit. This is because cancellation fees may be payable from that time.

Travel Insurance - Overseas Destinations

We require that you are adequately insured for the duration of your Event. We recommend comprehensive travel insurance to cover cancellation, medical requirements, medical evacuation, luggage and additional expenses. The choice of insurer is yours. We strongly suggest you purchase insurance at the time you pay your Deposit. This is because cancellation fees may be payable from that time.

We require you to provide us with your insurer details, policy number and contact details before any event taking place outside of Australia.

Passports, Visas & Vaccinations

If you are not an Australian citizen, it is your responsibility to ensure you hold a valid passport with sufficient validity and any required visas for your Event. It is your responsibility to obtain vaccinations and preventative medicines as may be required for the duration of the Journey.

Health & Fitness

It is your responsibility to ensure that you have a suitable level of health and fitness to undertake the Event. You must complete our ‘Fitness to Travel Form’ within a reasonable time after we issue your Booking Confirmation and in any event prior to travel. We may cancel your booking or refuse to board you without any right of refund if you fail to complete the ‘Fitness to Travel Form’ within a reasonable time after we have reminded you to do so.

Some walking tracks have sections of steep, uneven, rocky ground and may be slippery. Temperatures may be extreme. You are required to have a reasonable level of mobility and to be able to board and alight vehicles unaided by our personnel. Due to space restrictions onboard our vehicles and travel vessels, we are unable to accommodate wheelchairs or walkers. Touring vehicles are not equipped with wheelchair lifts or ramps. If you require special assistance, you must be accompanied by a person who is able to provide such assistance.

Our team members will be pleased to provide general assistance throughout your Event. However, our personnel are unable to meet the needs of guests requiring regular medical attention and are not able to act as carers. If you require special assistance, you must be accompanied by a person who is able to provide such assistance.

If you have doubts about your ability to undertake the Journey, please contact us to discuss your circumstances prior to making a Booking.

Existing Medical Conditions

If you have a medical condition which may reasonably be expected to increase your risk of needing medical attention or special assistance, or which may materially affect the usual conduct of the Event, then you must advise us prior to or at the time you make your Booking.

We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If the assessment indicates that you are not fit to travel or will require special assistance which we cannot reasonably provide, then we may cancel your booking. Provided you notified us of your medical condition prior to or at the time you made your Booking, we will provide you with a full refund of payments received.

If you fail to provide a medical assessment within a reasonable time of our request, then this will be considered a cancellation by you and cancellation fees will apply.

New Medical Conditions

You must advise us of any new or changed medical conditions which may reasonably be expected to increase your risk of needing medical attention or special assistance, or which may materially affect the usual conduct of the Journey.

We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If the assessment indicates that you are not fit to travel or will require special assistance which we cannot reasonably provide, or if you fail to provide a medical assessment within a reasonable time or our request, then this will be considered a cancellation by you and cancellation fees will apply.

General

We may refuse to confirm your Booking or to permit you to commence the Event, and we may remove you from the Event, without any liability on our part and without an obligation to provide you with a refund if you have any illness, injury, disease or other medical condition which makes travel unsafe for you, other guests or our employees.

Dietary Requirements

Edgewalkers is a vegetarian company, and all meals prepared by us during your event will be vegetarian. However, on the occasions that we attend establishments where you can order a meal from their regular menu you will be free to order any dish including meals containing meat.

Special dietary requests are required to be notified to us within 7 days after we issue your Booking Confirmation. We will endeavour to communicate your requirements to relevant suppliers. However, we cannot guarantee requests will be met by suppliers. It is your responsibility to check that meals and beverages do not contain any allergens. We expressly disclaim any liability for meals or beverages that contain allergens other than in circumstances where we have been negligent.

Risk Acceptances & Waivers

You acknowledge that your Event may expose you to inherent personal risks which may be greater than those present in your everyday life. This could be because of the adventurous nature of the Event, travelling through and visiting remote destinations, and interactions with wildlife. You travel on the basis that you accept these inherent risks and that to the fullest extent permitted by law we will not be responsible for any personal injury or death resulting from the materialisation of an inherent risk.

You acknowledge and agree that your participation in certain activities may be subject to you agreeing to a form of risk acceptance and waiver of liability for participation in the activity. Independent Suppliers and Additional Services Principals may also require you to agree to such forms.

10. DURING YOUR EVENT

Luggage

Bespoke Event
There are no size or weight limits to your luggage (within reason). If your luggage is heavier than 16 kg you will be responsible for carrying it on and off the vehicle.

Other Events

Your luggage allowance is limited to one medium size suitcase or soft bag weighing no more than 16 kg (or the weight limits specified below, in relation to specific Events). Your luggage’s width, length and depth must not exceed 140cm.  You may also take onboard touring vehicles one hand-luggage item. Hand luggage must not to exceed 5 kg per person.

Some Events have different luggage restrictions:

• Mongolia: Once we are on route to the Event location your luggage not to exceed 10kgs / hand luggage 5 kg - if your luggage exceeds the required weight you will be responsible for any excess charges incurred during travel.

You must not bring onboard any goods or objects of a flammable or dangerous nature or which we reasonably consider could harm or significantly detract from the enjoyment of other guest including:

(i) firearms, knives, weapons or sharp objects;
(ii) alcohol for consumption onboard or illegal drugs of any kind;
(iii) items that may become or are dangerous, such as seal batteries, explosives, poisons (such as pesticides and herbicides);
(iv) items prohibited by law;
(v) drones or;
(vi) animals. 

Remote Areas

You acknowledge that most of our Events visit and include overnight accommodation in remote areas which are located considerable distances from hospitals, medical centres or other forms of medical facilities. Edgewalkers travel through extremely remote areas for multiple consecutive days.

You acknowledge that there may be occasions where you require first aid due to an accident, illness, injury or other health condition. You consent to our personnel providing you with first aid on the basis that: (a) our personnel are not qualified medical professionals; (b) we make no warranties and expressly disclaim all warranties regarding the standard of care that may be provided; and (c) to the fullest extent permitted by law we will not be liable (and neither will our personnel) for any care given or omitted. 

If you are unable to do so yourself, you consent to us seeking and securing any medical treatment that we reasonably consider you require. This may include attendance or evacuation by the Royal Flying Doctor Service or a similar evacuation service provided by your insurance.

You agree to reimburse us for any costs we incur in seeking medical treatment on your behalf.

Behaviour

You must follow the reasonable directions of our (and our suppliers’) personnel. If you act in a manner that threatens the safety of yourself or others (including our (or our suppliers’) personnel, other guests on the Event, or third parties) or significantly disrupts their enjoyment, our representatives may, acting reasonably, require that you leave the Event. You will not be entitled to any refund for unused Event Services and you will be responsible for any additional costs you incur.

Onboard

Smoking (including e-cigarettes or vaping) is not permitted on any vehicles, or aircraft. Seats are allocated on aircraft but not in vehicles. You acknowledge that you may be directed to rotate seats throughout the Event.

Seatbelts

Where a vehicle or aircraft is equipped with seatbelts, you must always wear your seatbelt when onboard. 

To the fullest extent permitted by law, our liability to you for any personal injury, death or other damages or claims arising from an accident or incident involving a vehicle, vessel or aircraft you are travelling on as part of the Event will be limited or excluded to the extent your failure to wear a supplied seatbelt contributed to or caused your injury or death.

11. UNUSED & DENIED SERVICES

No refunds will be made for of any Event Services not utilised, whether by choice or because of late arrival or early departure. This includes the failure of commercial transport to operate according to schedule, which we disclaim responsibility for. This does not apply if the reason for your late arrival or early departure was due to our negligence. 

12. RESPONSIBILITY

Our Events
Event Services supplied by us

To the extent only that we are the principal supplier to you of Event Services which we directly control, operate or own then we will provide those Event Services with reasonable skill and care.

We will only be responsible for our employees in the course of their employment, and for our agents and contractors (where we have direct control over them) if they were carrying out the work we had asked them to do.

We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the Event Services, or due to an event of Force Majeure.

Services supplied by Independent Suppliers

Where an Independent Supplier is the supplier of Event Services, you acknowledge that our obligations to you are limited to taking reasonable care to select a reputable Independent Supplier and arranging for them to provide those Event Services to you. Independent Suppliers over whom we may not have direct control could include hoteliers, independent transport companies (i.e., vehicles not operated by us), excursion operators, venue operators and common carriers.

To the fullest extent permitted by law, we will not be responsible to you for any loss, damage, personal injury or delay attributable to the actions, omissions or negligence of an Independent Supplier and not caused by our negligence. Any claims you have in this regard must be made against the Independent Supplier.

Recreational Services

If we supply any Recreational Services to you, then to the maximum extent permitted by law we exclude any liability for death, physical injury or mental injury or any other liability referred to in section 139A(3) of the Competition and Consumer Act 2010 (Cth) resulting from our failure to comply with a guarantee that applies under Subdivision B of Division 1 of Part 3-2 of the Australian Consumer Law. This exclusion does not apply to significant personal injury caused by our reckless conduct.

Additional Services

You agree that our responsibility to you for any Additional Services is limited to arranging for you to contract with the Additional Services Principal. You agree that you will be subject to the Additional Services Principal’s own booking conditions. Any claim in connection with the supply (or failure to supply) those Additional Services must be made directly against the Additional Services Principal. We will in no way be responsible for the actions, omissions or negligence of the Additional Services Principal or any person engaged by them to deliver the Additional Services.

General liability limitation

We cannot guarantee our schedule. As a result, you should allow ample time for connections. We will not be responsible for any loss or additional expenses you incur for any missed connections/services attributable to delays.

Australian Consumer Law and corresponding legislation in State and Territory jurisdictions in certain circumstances imply mandatory guarantees into consumer contracts (“Consumer Guarantees”). These Booking Conditions do not exclude or limit the application of the Consumer Guarantees other than to the extent they can be excluded or limited, in which case we limit or exclude the Consumer Guarantees to the fullest extent permitted. Other than the Consumer Guarantees, we disclaim all warranties and guarantees.

To the fullest extent permitted by law, our maximum liability to you under these Booking Conditions, in tort (including negligence) or at law is limited to arranging for the Event Services to be resupplied or payment of the cost of the Event Price.

13. COMPLAINTS

In the event of a problem with any aspect of your Event Services you must tell us or make our representative or our local supplier aware of such problems as soon as possible. This is so we or our suppliers have had the opportunity to put things right on the ground.

If you notify us of a problem during travel and we haven’t resolved it to your satisfaction, please follow this up in writing within 30 days from the end of your Event. This is so we have the opportunity to pursue the claim with our own suppliers (if relevant). Notification of a complaint does not guarantee any particular outcome.

If you fail to follow this procedure, this may limit your rights to make a claim.

14. REFUNDS

Any refunds payable by us under these Booking Conditions will be made as follows:
(a) if you paid us directly with a credit or debit card, we will credit the same card with the refund unless you advise us that the card has expired or is no longer active;
(b) if you paid us by direct bank transfer, we will pay the refund to a bank account notified by you; and
(c) if you booked your Event through a travel agent, then we will pay the refund to the travel agent.

15. DEEMED ACCEPTANCE

If you place a booking on behalf of another party, you represent and promise to us that you are duly authorised to provide the agreement and consent of the other party to be bound by these Booking Conditions. You agree that you will be responsible for any loss or damage we incur but would not have incurred had this been the case. 

16. IMAGE RELEASE

We and our suppliers may take photographs or make recordings of you and your activities that identify you during the Event. We reserve the right to use any images and/or recordings for promotional and marketing purposes. You consent to this use and acknowledge you will not be entitled to any payment or other compensation. If you do not consent to the use of your image or likeness, please advise us as least 21 days prior to the commencement of your Event.

17. GENERAL

The contract between us and you is governed by the laws of the State of Western Australia, provided that if the civil liability legislation of Western Australia does not apply because a cause of action arose outside Western Australia, then the contract (to the extent it relates to that cause of action) shall be governed by the State or Territory in which the cause of action arose.

Any disputes shall be dealt with by a court with the appropriate jurisdiction in the State or Territory of the governing law.
If any provision of these Booking Conditions is found to be unenforceable, then to the extent possible it will be severed without affecting the remaining provisions.

Any personal information you provide to us will be collected, stored, used, protected and shared in accordance with Australian Privacy Principles (and foreign privacy laws, if applicable), and our Privacy Policy, which is published at Privacy Policy. 

If these Booking Conditions are published in a brochure, you acknowledge that information within the brochure is correct at the time of publication. However, some details may change including, but not limited to Event Prices, Event Services and the associated itinerary.

We reserve the right to modify these Booking Conditions at any time without prior notice. We will publish amended Booking Conditions on our website (www.edgewalkers.com.au) . 

The amended Booking Conditions will be effective upon publication. The Booking Conditions that govern the contract between you and us are those Booking Conditions in effect at the time you make a Booking.

You may check Event information, including Event Pricing, Event Services and the associated itinerary, prior to making a Booking by calling Edgewalkers on +61 0406 758 062

You acknowledge that photos we publish are representative of the Event but may not reflect that exact experience.

DEFINITIONS

Additional Services means any services which are not included in the Journey (or not otherwise sold by us as principal supplier) but which you book through us such as pre and post Event accommodation, flights, car hire and excursions.

Additional Services Principal means the principal supplier of the Additional Services.

Event Price means the standard price for an Event.

Booking means a request from you to book a Event and any Additional Services.

Booking Confirmation means a document issued by us to confirm acceptance of your Booking subject to these Booking Conditions.

Credit Note means a credit note issued by us redeemable within 24 months after issue against any services offered by Edgewalkers Pty Ltd. Credit notes are not transferrable and not redeemable for cash. Redemptions will be subject to the booking conditions applicable to those services in effect at the time of redemption. Refunds will not be made for services cancelled by you after redemption.

Deposit means the deposit required to be paid by you to confirm your Booking as determined above or as otherwise specified in a Booking Confirmation.

Force Majeure means an event or events beyond the control of the parties and which the parties could not have reasonably prevented, and includes but is not limited to:

(a) natural disasters (including not limited to flooding, fire, earthquake, landslide, volcanic eruption), adverse weather conditions (including hurricane or cyclone), high or low water levels;
(b) war, armed conflict, industrial dispute, civil strife, terrorist activity or the threat of such acts;
(c) epidemic, pandemic;
(d) any new or change in law, order, decree, rule or regulation of any government authority (including travel advisories and restrictions); but excludes for the avoidance of doubt any personal illness or medical condition.

Government Restrictions means any of the things specified in part (d) of the definition of Force Majeure.

Independent Suppliers means any suppliers of Event Services which we do not directly control, operate or own.

Event means a tour, retreat or event which we sell as principal comprising Event Services.

Event Price means the price for your Event.

Event Services means the travel arrangements and incidental services included in your Event which may include, ground transportation (including rail), flights, accommodation, excursions and guides.

Past Guest means a person who has in the past booked and travelled on a Event.

Recreational Services means services that consist of participation in the activities referred to in Section 139A of the Competition and Consumer Act 2010 (Cth), being participation in:

(a) a sporting activity or similar leisure time pursuit (like hiking/walking/horse riding); or

(b) any other activity that:

(i) involves a significant degree of physical exertion or physical risk; and

(ii) is undertaken for the purposes of recreation, enjoyment or leisure.

Travel Period means the period from 1 January to 31 December for a particular year.

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